Dr. Randolph J. Hayes, Ponte Vedra Beach Office, 3109 Sawgrass Village Circle, Ponte Vedra Beach, FL 32082 Dr. Randolph J. Hayes, West Beaches/East Arlington Office, 13170-55 Atlantic Boulevard Jacksonville, FL 32225

Office Policies

officepoliciesWe are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Thursday: 8:15 a.m. – 5:30 p.m.


Orthodontic insurance is typically a lifetime benefit and our office is committed to helping you maximize this. There is no charge for your initial exam and subsequent treatment consultation, so that your entire orthodontic benefit can be used towards treatment (braces). To make the process easier for you, our treatment coordinator will confirm your benefit, file the claim, and accept payment directly from the insurance company. In the unlikely event there is an issue with your insurance, we will help you to resolve it as painlessly as possible.


We schedule our day so that a normal orthodontic “tightening” (the majority of your appointments) can be scheduled in the much desired before and after school/work time frame. We understand how valuable your time is, and our office prides itself on seeing patients on time. Thus it is helpful to know if you are running late or have something broken, so we can accommodate you without rescheduling. Your appointments typically are scheduled 5 to 7 weeks in advance, and come complete with a convenient appointment reminder/school excuse as well as a phone confirmation a few days before.